Support

Foldif works on Chrome, Edge, Brave, and Arc. Any browser based on Chromium (version 109 or later) is supported.

ChatGPT (chatgpt.com and chat.openai.com), Claude (claude.ai), and Gemini (gemini.google.com). The extension appears automatically when you visit any of these sites.

Install from the Chrome Web Store by searching "Foldif" or clicking the "Get Early Access" button on our homepage. Once installed, visit any supported AI platform and the Foldif sidebar will appear automatically.

The Free tier works without an account — your folders are stored locally in your browser. An account is required for cloud sync, cross-device access, and Pro features.

The price you subscribe at is frozen permanently. If you sign up at $4.99/mo, you pay $4.99/mo forever — even as the public price rises to $14.99/mo. Your locked price is forfeited if you cancel and re-subscribe later.

Every Friday we release a "Drop" — 2–3 new features unlock and the price for new subscribers rises by $1/mo. Existing subscribers receive all new features automatically at no extra cost.

Yes. We offer a 14-day money-back guarantee on all purchases. Email support@foldif.com within 14 days of purchase and we will issue a full refund, no questions asked.

You can cancel anytime from your account dashboard under Settings → Billing. Your access continues until the end of the current billing period. Note: cancelling forfeits your locked price.

All payments are processed by Paddle, our Merchant of Record. Paddle handles billing, VAT/tax, and payment security. You may see "Paddle.com" on your bank statement.

No. Foldif reads conversation titles and metadata (like URLs) to populate your folder structure. The actual content of your conversations — your messages and AI responses — is never read, stored, or transmitted by Foldif.

Folder structure and settings are stored locally in your browser by default. If you enable cloud sync, data is stored on our servers (Supabase, Frankfurt EU region) and encrypted at rest.

Yes. Go to Settings → Account → Delete account. This permanently deletes your account and all associated cloud data. Local browser data is cleared when you uninstall the extension. For GDPR data deletion requests, email privacy@foldif.com.

Yes. We collect minimal personal data (email only), offer full data export and deletion, store data in the EU (Frankfurt), and do not sell or share your data with third parties. See our full Privacy Policy for details.

Try refreshing the page. If the issue persists, disable and re-enable the extension from your browser's Extensions page (chrome://extensions). If Foldif still doesn't appear, the AI platform may have updated its UI — check foldif.com for a status update or email support@foldif.com.

If you had cloud sync enabled, log back into your account and your folders will restore automatically. If sync was not enabled, local data is stored in the browser and may be lost when reinstalling — this is why we recommend enabling sync.

Make sure you are logged into all three AI platforms (ChatGPT, Claude, and Gemini) in the same browser. The Compare feature opens all three simultaneously, so active sessions are required.

Make sure you are logged into the same Foldif account you used to purchase. If the issue persists, email support@foldif.com with your purchase email and we will resolve it within 24 hours.